Action Items
- [ ] @Lisa Faast – Reach out to the diversify RX team for help with implementing non-monetary incentive programs.
- [ ] Check out the diversify RX blog for more ideas and information.
Outline
Team Incentives and Non-Monetary Rewards
- Lisa Faast introduces the topic of team incentives, emphasizing the importance of non-monetary rewards.
- She explains that while cash bonuses are common, understanding employees’ needs is crucial.
- Lisa mentions that a mix of incentives can be more effective than relying solely on monetary rewards.
- The session aims to explore alternative incentives for employees beyond cash bonuses.
Incentive Program for OTC Sales
- Lisa shares a successful incentive program implemented in her pharmacy to increase OTC sales.
- The goal was to double the number of OTC sales, focusing on products in the front end of the pharmacy.
- The program motivated the cashier team by offering flexible schedules as incentives.
- The incentive was based on a $1 per hour rate for OTC sales, ensuring fairness regardless of hours worked.
Calculating and Implementing the Incentive
- The total dollars responsible for an employee were divided by the number of hours worked to calculate the OTC sales per hour.
- This method was easy to implement with a POS system, but manual methods could be used if necessary.
- Lisa suggests offering “get out of jail free cards” or other incentives like movie tickets or dinners.
- The program was highly motivational, with employees competing for the best schedules based on their OTC sales per hour.
Employee Individuality and Program Effectiveness
- The program allowed employees to focus on products they were comfortable selling, like the “Burt’s Bees queen.”
- Employees had the freedom to choose what they sold, which increased their motivation and effectiveness.
- Lisa emphasizes the importance of setting goals and allowing employees to find their own ways to achieve them.
- The program’s success was due to the value placed on scheduling flexibility, which was highly prized by the cashiers.
Additional Incentive Ideas and Staff Engagement
- Lisa suggests considering other incentives like paid certification programs for pharmacists.
- She advises asking staff directly about their motivations and interests to tailor incentives effectively.
- Social media and colleagues can provide additional ideas for incentives.
- Lisa encourages trying different incentives if the initial approach is not effective and offers support from the Diversify RX team.
Resources and Contact Information
- Lisa provides contact information for the Diversify RX team for further assistance.
- She mentions the Diversify RX blog as a resource for more information and ideas.
- The session concludes with a thank you to the participants and an invitation to join future sessions.
- Lisa reiterates the importance of experimenting with different incentives to find what works best for each team.