All custom compound requests require a Sync Consultation.
QUICK FAQ
Questions, answered.
The essentials your team asks most.
What is Async
Asynchronous telemedicine lets patients submit intake forms, photos, and history for a provider to review and prescribe without a live visit — available in most states.
What is Sync
Synchronous telemedicine requires a real-time video or phone consultation between patient and provider. Several states mandate this for certain treatments.
Which states require Sync visits?
Currently DC, IL, KS, NM, NV, OR, SD, and VT require live provider visits. Always verify with the most recent state board guidance before sending a link.
How do I choose the correct link?
Confirm the patient’s state of residence first. If it’s a sync-only state, use the Sync link. Otherwise, the Async link is the fastest route to care.