Quarterly Business Review – Monthly Mastermind February 2026
Lisa Faast led a monthly mastermind call on conducting a quarterly business review, a process she has used for three years. She emphasized the importance of self-evaluation and team input, suggesting 15-20 minutes for the review. Key metrics include cash flow, net profit, and team optimization. Lisa highlighted the need for diversified revenue streams, high-profit items, and new growth areas. She also stressed the importance of a CEO dashboard, team recognition, and a positive team culture. For marketing, she recommended content creation, patient retention, and 24/7 digital presence. The session concluded with action items and strategic goals for the next quarter.
Resources:
Action Items
- Post answers and follow-up responses to attendee questions in the community chat and answer outstanding questions from the recording
- Ensure the quarterly business review (QBR) resources and the Pharmacy Profit Matrix files are available under CEO in the membership site and referenced in the follow-up email
- Send reminder to members about purchasing the summit ticket at the member price and include instructions to log into the membership site and use the Summit menu
- Continue hosting weekly Office Hours on Tuesdays at 10am Central (promote availability and encourage member attendance)
- Continue sending the weekly ‘Weekly Awesomeness’ email (maintain the playbook/checklist and deliver consistent weekly content)
- Offer support for creating hiring and training playbooks by directing members to coaching options (promote coaching calls with Coach Mike and one-on-one help for playbook development)
Outline
Quarterly Business Review Introduction
- Lisa Faast welcomes everyone to the monthly mastermind meeting and introduces the topic of the quarterly business review.
- She explains that she has been using this process for the last two to three years and learned it through business masterminds.
- Lisa emphasizes the importance of self-evaluation and team involvement in the business review process.
- She mentions that the process can be done individually or as a team and provides resources for participants.
Importance of the Quarterly Business Review
- Lisa highlights the benefits of the quarterly business review, including improved business performance and peace of mind.
- She encourages participants to spend about 15 to 20 minutes on the review initially and mentions that it now takes her only 20 minutes.
- Lisa reminds participants to purchase their summit tickets at the member price through the membership site.
- She mentions the availability of office hours and daily implementation hours with Coach Mike for additional help and support.
Detailed Walkthrough of the Quarterly Business Review
- Lisa shares her screen to display the quarterly business review paper and explains the process of filling it out.
- She discusses the profit matrix overview, which includes KPIs, revenue and profit, team optimization, and marketing and sales.
- Lisa explains the evaluation process using thumbs up, circles, and Xs to grade various aspects of the business.
- She emphasizes the importance of self-evaluation and the potential benefits of involving team members in the review process.
Evaluating Key Business Metrics
- Lisa explains the evaluation criteria for cash flow, net profit, and the CEO dashboard.
- She provides statements for each metric and explains how to grade oneself based on these statements.
- Lisa discusses the importance of having a functioning CEO dashboard and the benefits of using it for quick business performance checks.
- She mentions the availability of templates and resources in the membership site to help participants create their own CEO dashboards.
Revenue and Profit Evaluation
- Lisa discusses the importance of diversified revenue streams and the stability they provide.
- She explains the need to identify high-profit items and the importance of knowing and utilizing them.
- Lisa emphasizes the need to regularly identify new growth areas and successfully implement new programs.
- She highlights the importance of having a system in place for recognizing, rewarding, and bonusing employees based on results and accomplishments.
Team Optimization and Culture
- Lisa discusses the importance of building a team of doers who execute effectively and seek accountability.
- She explains the need for a documented system for hiring and training employees, known as hiring and training playbooks.
- Lisa emphasizes the importance of team culture and the need to create a positive and productive work environment.
- She mentions the availability of resources and support for creating and maintaining a strong team culture.
Marketing and Sales Strategies
- Lisa discusses the importance of content creation and having a strategy and plan for creating unique and engaging content.
- She explains the need for outreach systems to maintain strong relationships with current patients and customers.
- Lisa emphasizes the importance of having a digital presence that converts traffic into sales or appointments 24/7.
- She provides tips and resources for creating and maintaining a profitable digital presence.
Identifying Bottlenecks and Opportunities
- Lisa discusses the importance of identifying bottlenecks and opportunities in the business.
- She explains the need to prioritize opportunities and focus on the most important ones.
- Lisa provides tips for eliminating bottlenecks and creating opportunities for growth and improvement.
- She emphasizes the importance of action items and the need to take specific steps to address identified bottlenecks and opportunities.
Setting Goals for the Next Quarter
- Lisa discusses the importance of setting big three goals for the next quarter.
- She explains the need to focus on the most important goals and prioritize them based on their impact and potential.
- Lisa provides tips for aligning team members’ goals with the overall business strategy.
- She emphasizes the importance of regular evaluation and adjustment of goals based on progress and feedback.
Q&A and Final Thoughts
- Lisa opens the floor for questions and addresses various queries from participants.
- She provides additional tips and resources for implementing the quarterly business review process.
- Lisa emphasizes the importance of self-evaluation and the benefits of involving team members in the review process.
- She concludes the meeting by thanking participants and encouraging them to implement the quarterly business review process in their own businesses.