Patti Marra | Pharmacy Profit Driver – Your Team – Monthly Mastermind January 2023
Summary:
Lisa Faast and Patty Mara discussed the challenges pharmacies face in retaining and engaging employees amidst economic and pandemic pressures. Patty emphasized the importance of team success, outlining four pillars: clear value delivery, position agreements, regular communication, and providing regular feedback. She highlighted the need for structured team communication, such as weekly huddles, and the importance of setting clear expectations and standards. Patty introduced a four-month Team Success Jumpstart Program for $500, designed to help pharmacies implement these strategies and improve team performance and patient care. Lisa encouraged pharmacy owners to invest in their teams to better navigate upcoming financial challenges.
Action Items
- Create a sign-up page for the Team Success Jumpstart Program so members can easily enroll and add it to their membership.
- Send additional information about the Team Success Jumpstart Program to members, including how to sign up, after the mastermind session.
- Forward any member questions about the Team Success Jumpstart Program to Patti for answers.
- Launch the extra included benefits planned for the membership in the coming weeks.
- Send the motivation study link referenced in the presentation to Lisa so it can be shared with Diversify Rx members.
- Host monthly Q&A office hours for the Team Success Jumpstart Program participants starting in March.
Outline
Introduction and Purpose of the Meeting
- Lisa Faast welcomes everyone to the January 2023 meeting and expresses optimism for the year.
- Lisa introduces Patty Mara, a former business coach and pharmacy owner, as the guest speaker.
- The focus of the meeting is on team management and employee engagement, particularly in the context of the current economic and pandemic challenges.
- Lisa highlights the difficulties pharmacies face in hiring and retaining employees, and the impact of these issues on team culture and performance..
Patty Mara’s Background and Introduction
- Patty Mara shares her history with Lisa, starting from their first meeting in 2007.
- Patty describes her passion for advocating for locally owned businesses and their role in community development.
- She outlines her career, including the launch of her first online program, Profit Generator, and her work with pharmacy owners.
- Patty mentions her book, “Turning Your Team into Heroes and Your Customers into Raving Fans,” which includes pharmacy-specific content.
The Importance of Team Success in Pharmacies
- Patty emphasizes the role of the team as the most important profit driver in a pharmacy.
- She discusses the challenges pharmacies face, such as supply chain interruptions, inflation, and the shortage of qualified applicants.
- Patty highlights the impact of these challenges on team morale and productivity.
- She stresses the importance of setting up the team for success to ensure business continuity and growth.
Four Pillars of Team Success
- Patty introduces the four pillars of team success: being clear on the value delivered, having position agreements, regular team communication, and providing regular feedback.
- She explains the first pillar: being clear on the value delivered, and the importance of understanding what patients appreciate about the pharmacy.
- Patty discusses the second pillar: position agreements, which go beyond job descriptions to include standards of success and company-wide ground rules.
- She emphasizes the need for regular team communication, even if it means adapting to different schedules and communication methods..
Implementing the Four Pillars
- Patty provides tips for implementing the four pillars, starting with regular team communication.
- She suggests starting with weekly huddles and gradually increasing the frequency if needed.
- Patty highlights the importance of providing regular feedback, both positive and corrective, to reinforce good behavior and address issues.
- She encourages pharmacy owners to start with what they can do today and adapt as needed based on their specific needs and challenges.
Program for Team Success Jumpstart
- Patty introduces a four-month program called the Team Success Jumpstart Program, designed to help pharmacies implement the four pillars.
- The program includes monthly training webinars, templates for key position agreements, and monthly Q&A office hours.
- Lisa Faast emphasizes the affordability of the program, which is priced at $500 for Diversify RX members, and the potential return on investment.
- The program aims to provide a structured approach to team management, helping pharmacies improve productivity, engagement, and patient care.
Conclusion and Q&A
- Lisa Faast opens the floor for questions, but no one has any at the end of the meeting.
- She encourages participants to reach out if they have any questions or need further information about the program.
- Lisa thanks everyone for attending and reminds them about the upcoming Diversify RX conference in February.
- The meeting concludes with a reminder to sign up for the Team Success Jumpstart Program and to reach out for any additional support.