July 2025 Monthly Mastermind – New Patient Process
Welcome to this practical workshop with Dr. Lisa Faast! In this training, we break down the exact process to build a high-converting and trust-building new patient process that can transform your pharmacy’s profitability and patient retention.
👩⚕️ Whether you’re just starting or looking to optimize, this session is packed with actionable insights, including:
🔸The 4 key stages of a new patient process
🔸How to make powerful first impressions that last
🔸Creative and low-cost welcome kit ideas
🔸What to say (and when) during follow-up calls
🔸Why tracking referrals, bounce-back coupons, and patient satisfaction matters
🔸How to involve your entire team — from cashiers to pharmacists
🔸Pro tips for automation, delegation, and accountability
💡 Think of your patients as your “marketing army” — learn how to turn first-time customers into loyal fans who refer others and never want to leave.
📊 Plus, Dr. Faast walks through how to track performance and ensure your system actually works — helping you grow your business on purpose, not by accident.
👇 Grab your notepad and let’s dive in!
📌 Resources Mentioned in This Video:
📥 Access the full New Patient Program Toolkit HERE
🎟️ Don’t forget to grab your Summit tickets at the member discount price before it goes up! Log into your portal or use the QR code shared in the video.
Keywords: process, marketing, training