FISH! – Monthly Mastermind July 2026
FISH! – Monthly Mastermind July 2026 Lisa Faast introduced the “Fish Philosophy” from the Pike Place Fish Market to improve team culture in pharmacies. The philosophy, based on four tenets—choose your attitude, play, make their day, and be present—aims to enhance employee engagement, retention, and customer satisfaction. Faast shared that engaged employees can increase profit […]
How to Ask for and Get More Testimonials (The Right Way!) – Monthly Mastermind June 2026
How to Ask for and Get More Testimonials (The Right Way!) – Monthly Mastermind June 2026 Lisa Faast led a mastermind session on leveraging testimonials for pharmacy growth. She emphasized the importance of testimonials in the patient life cycle, particularly during summer when customers are more approachable. Lisa detailed the pharmacy profit matrix, focusing on […]
Training Chatty & Using Projects – Monthly Mastermind May 2026
Training Chatty & Using Projects – Monthly Mastermind May 2026 Lisa Faast led a discussion on leveraging AI, particularly Chat GPT, for pharmacy operations. She emphasized the importance of training Chat GPT to understand business specifics, such as pharmacy services, staff, technology, and challenges. Lisa highlighted Chat GPT’s capabilities in summarizing information, generating marketing strategies, […]
Live Events – Monthly Mastermind April 2026
Live Events – Monthly Mastermind April 2026 Lisa Faast led a discussion on hosting live events for pharmacies, emphasizing their role in boosting patient loyalty, increasing foot traffic, and driving sales growth. She outlined a six-to-eight-week planning timeline, including partnering with local businesses and starting marketing four to six weeks before the event. Key event […]
Pharmacy Bargain Hunting with MatchRx – Monthly Mastermind March 2024
Pharmacy Bargain Hunting with MatchRx – Monthly Mastermind March 2024 Lisa Faast led a mastermind call on pharmacy bargain hunting during the DIR fee apocalypse, emphasizing the use of Match RX to save cash flow. Match RX facilitates pharmacy-to-pharmacy transactions, offering discounts on non-controlled drugs and helping manage almost dead inventory. The platform, used by […]
Quarterly Business Review – Monthly Mastermind February 2026
Quarterly Business Review – Monthly Mastermind February 2026 Lisa Faast led a monthly mastermind call on conducting a quarterly business review, a process she has used for three years. She emphasized the importance of self-evaluation and team input, suggesting 15-20 minutes for the review. Key metrics include cash flow, net profit, and team optimization. Lisa […]
7 Ways To Make More Profit In 2026 – Mastermind January 2026
7 Ways To Make More Profit In 2026 – Mastermind January 2026 Lisa Faast discussed strategies for increasing pharmacy profitability in 2026, emphasizing seven key points: buying better, leveraging secondaries, renegotiating primary agreements, utilizing discounts, offering asynchronous consulting, implementing AI tools, optimizing OTC areas, and 503B dispensing. She highlighted the importance of knowing top patients […]
MMR: Why Membership Are a Must – Monthly Mastermind December 2025
MMR: Why Membership Are a Must – Monthly Mastermind December 2025 Lisa Faast discussed the importance of memberships for pharmacies, emphasizing their role in retaining patients and increasing revenue. She highlighted the success of membership models like Planet Fitness, Microsoft, and Amazon, noting that Prime members spend 113% more than non-Prime members. Faast suggested various […]
Backpack & Free Vitamin Program – Monthly Mastermind October 2025
October 2025 Monthly Mastermind – Backpack & Free Vitamin Program Access all resources HERE. Lisa Faast discussed strategies for growing pharmacy profitability through free vitamin and backpack programs. She emphasized launching the free vitamin program at the beginning of the year to capitalize on New Year’s resolutions and the free backpack program during back-to-school seasons. […]